Shipping policy
AUSTEN GIANNA NATURALS
Shipping Policy
Last Updated: August 31, 2026
Thank you for choosing Austen Gianna Naturals! We’re grateful to be part of your hair-care journey and carefully prepare every order with love and intention.
Order Processing
All orders are processed within 2–5 business days after your order is placed.
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing time is separate from shipping and delivery time.
Shipping
Austen Gianna Naturals currently ships within the United States and internationally.
We offer flat-rate shipping. Your applicable shipping rate will be displayed at checkout before you complete your purchase.
Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.
Delivery times are estimates and may vary depending on your location, shipping carrier, weather, holidays, customs, or other circumstances outside of our control.
Local Pickup
Local pickup is available for customers who select the local pickup option at checkout.
Pickup instructions, including the pickup location and available pickup times, will be provided after your order is confirmed.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
If you realize that your shipping information is incorrect, please contact us as soon as possible at austengnaturals@gmail.com.
We will do our best to make corrections before your order ships. Once an order has shipped, we may not be able to change the delivery address.
Lost, Stolen, or Missing Packages
Once an order has been shipped and transferred to the shipping carrier, Austen Gianna Naturals is not responsible for carrier delays, lost packages, or packages marked as delivered but reported missing or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly and contact us at austengnaturals@gmail.com if you need additional assistance.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include your order number and clear photographs of the damaged packaging and product. We will review the situation and determine the appropriate resolution.
International Orders
International customers may be responsible for customs fees, duties, taxes, or other charges imposed by their destination country.
These charges are the responsibility of the customer and are not included in the purchase price unless specifically stated at checkout.
Questions
For shipping questions, please contact:
Austen Gianna Naturals
Email: austengnaturals@gmail.com
Thank you for supporting Austen Gianna Naturals! 🤎